Team Members

Team Members

Steve Ryan

Estate Agent Senior Manager

MARLA (member of the association of residential lettings agents)

Steve’s role at Mistoria is to oversee the sales and lettings department in all branches (Salford, Liverpool and Bolton), to ensure that each branch provides good customer service and customer care, while also ensuring that Mistoria are compliant in all that they do. His main duties are:

  • Ensure that each branch is working to its full potential
  • Provide and develop each team member so that they can grow with the business
  • Provide direct support to the CEO
  • Assist the branches in getting properties let in the required timescale
  • Hold weekly meetings with the teams to drive the business forward
  • Work closely with each branch to ensure that they can provide the best possible experience for anyone who has been in touch with Mistoria
  • Attends weekly BNI meetings to grow the business by networking

Steve has extensive knowledge of the property business in both sales and lettings with over 20 years’ experience, Steve is very keen on keeping up with legislation and attends meeting on a regular basis to keep in touch with the ever changing processes that come into place on a yearly basis.

When he’s not at work Steve enjoys watching football, attending the gym and travel. He has a wife and daughter, as well as grandchildren to keep him young at heart.

  • Role : Estate Agent Senior Manager
  • Phone : 0800 500 3015
  • Email : steve.ryan@mistoria.co.uk

April Calderbank

Group Lettings Manager

BA Hons Film & Media

April’s role at Mistoria is very varied as she looks after all administration in the Lettings team including compliance, licensing and utility management. Her key skills are:

  • Maximise the overall income and profitability of your branch and achieve budget
  • Lead by example and develop your team to consistently achieve individual targets and KPIs
  • Generate new letting business
  • Communicate effectively with all tenants, suppliers and colleagues
  • Hold effective team meetings
  • Ensure self and team project a smart, friendly, polite and professional image providing the highest standard of customer care

April has a background in Customer Service and has worked for Mistoria since 2011. She brings positivity and enthusiasm to her role and no day is the same.

When she’s not at work April enjoys attending music festivals, spending time with her extended family and looking after her son, Harry.

  • Role : Group Lettings Manager
  • Phone : 0800 500 3015
  • Email : april.calderbank@mistoriagroup.com

Daniella Ryan

Branch Manager, Salford

Bsc Hons Degree in Building Surveying & Property Management | ARLA | NAEA Tech Award Level 3 in Residential Sales

Certificate Chartered Institute of Housing (Management & Maintenance)

Daniella is the Branch Manager for Mistoria Estate Agents in Salford. Daniella brings a wealth of knowledge to the business from 14 years experience in the property industry.

Daniella’s key skills are:

  • Good communication with tenants
  • Effective problem solving
  • Unique management style

 

When Daniella is not in work she enjoys spending time with her children and seeing the great outdoors.

  • Role : Branch Manager, Salford
  • Phone : 0800 500 3015
  • Email : daniella.ryan@mistoriagroup.com

Tanya Jackson

Branch Manager, Liverpool

NVQ Level 2 in Business and Administration | NVQ Level 3 in Hairdressing

Tanya’s role in Mistoria is dealing with the day-to-day management of all the Liverpool rental properties. Tanya responds to any lettings enquiries and arranges/carries out viewings for any potential tenants. Her role is also to generate new business for Mistoria and to ensure that all properties get let.

Tanya has 5 years’ experience working in a residential sales and lettings environment and really enjoys dealing with clients and being able to find them a property.

In her spare time Tanya likes to travel and spend time with her fiancé Liam.

  • Role : Branch Manager, Liverpool
  • Phone : 0800 500 3015
  • Email : tanya.jackson@mistoria.co.uk

Sam Houlihan

Branch Manager,  Bolton

  • Experience over a number of years in the property sector
  • Communication
  • People Skills

Sam has worked in the property industry since leaving high school in 2005, in Sales and Property Management working in different areas of the north west. Sam’s role at Mistoria is to manage the day to day running of the Bolton office for both Sales and Lettings.

When not working Sam likes spending time with her children and going on holiday somewhere warm.

  • Phone : 0800 500 3015
  • Email : sam.houlihan@mistoria.co.uk

Sean Casey

Acquisition Manager

  • Experience over a number of years in the property sector
  • Communication
  • People Skills
  • Calm approach to problem solving

Sean has worked in the property industry for a number of  years, in commercial, residential, land and as a property auctioneer. Working both in private treaty and investment sides of the industry for some of the most successful multi-disciplined practices in the North West.

He now brings that experience to Mistoria working both in Manchester and Liverpool.

Looking at land, property and joint venture opportunities within the property sector.

When not working Sean likes going to the gym, taking his dog out and going on holiday somewhere warm.

  • Role : Acquisition Manager
  • Phone : 0800 500 3015
  • Email : sean.casey@mistoriagroup.com

Ellie-Mae Brooke

Lettings & Maintenance Administrator

Level 3 Childcare Learning and Development

Ellie-Mae has joined the marketing team working alongside other members of the team. She has joined Mistoria on an apprenticeship and is working towards Level 2 Business Administration. Ellie-Mae works with the Marketing Team to complete and edit the website’s for the business. She is also tasked with uploading articles onto the website and is in charge of all stationary orders for the offices. Her key skills are;

  • General administration
  • Marketing
  • Advertising
  • Social media & blog
  • Weekly reporting

Whilst Ellie-Mae is young she demonstrates a lot of ambition and brings her knowledge and organisation from previous roles to the business. She is passionate in her responsibilities and wants to learn more in her field of Marketing.

When she is not at work she likes to spend time with her friends and family on a weekend. During the week after work she likes to keep fit and play netball.

  • Role : Lettings & Maintenance Administrator
  • Phone : 0800 500 3015
  • Email : ellie.brooke@mistoriagroup.com

David Pendlebury

Lettings Accountant

BA Hons Accounting

David’s role as lettings accountant is to manage income allocation and expenditure, bank reconciliation and financial analysis predominately on sage. His five key skills are:

  • Analytical thinking
  • Integrity
  • Problem solving
  • Attention to detail
  • Organisation

In his spare time he enjoys going to the gym, playing football and is also a season ticket holder for his favourite team Manchester City.

  • Role : Lettings Accountant
  • Phone : 08005003015
  • Email : david.pendlebury@mistoria.co.uk

Olivia Nunn

Admin Assistant

I am currently studying Business Management at Liverpool John Moores University and come from a property background. Alongside my degree I am assisting at Mistoria with the day to day management of properties in order to gain a hands on experience in the property sector so I can grow with the business.

  • Role : Admin Assistant
  • Phone : 0800 500 3015
  • Email : olivia.nunn@mistoriagroup.com

Lauren Davey

Lettings Administrator

Lauren has a degree in Law and Criminal Justice. She’s been off work for 12 months after recently becoming a mum for the first time, and she’s looking to use her degree and gain experience in property lettings whilst working at Mistoria Estate Agency. She’s engaged to be married to her fiancé Leigh and enjoys spending time with her family.

  • Role : Lettings Administrator
  • Phone : 0800 500 3015
  • Email : lauren.davey@mistoriagroup.com