Team Members

Team Members

April Calderbank

Lettings Manager

BA Hons Film & Media

April’s role at Mistoria is very varied as she looks after all administration in the Lettings team including compliance, licensing and utility management. Her six key skills are:

  1. Maximise the overall income and profitability of your branch and achieve budget
  2. Lead by example and develop your team to consistently achieve individual targets and KPI`s
  3. Generate new letting business
  4. Communicate effectively with all tenants, suppliers and colleagues
  5. Hold effective team meetings
  6. Ensure self and team project a smart, friendly, polite and professional image providing the highest standard of customer care

April has a background in Customer Service and has worked for Mistoria since 2011. She brings positivity and enthusiasm to her role and no day is the same.

When she’s not at work she enjoys attending music festivals, spending time with her extended family and looking after her son, Harry.

  • Role : Lettings Manager
  • Phone : 0800 500 3015
  • Email : april.calderbank@mistoriagroup.com

Tanya Jackson

Assistant Lettings Liverpool

NVQ Level 2 in Business and Administration and NVQ Level 3 in Hairdressing.

My role in Mistoria is dealing with the day to day management of all the Liverpool rental properties. I will respond to any lettings enquiries and arrange/ carry out viewings for any potential tenants. My role is also to generate new business for Mistoria and to ensure that all properties get let.

I have 5 years’ experience working in a residential sales and lettings environment and I really enjoy dealing with clients and being able to find them a property.

In my spare time, I like to travel and spend time with my fiancé Liam.

  • Role : Assistant Lettings Liverpool
  • Phone : 0800 500 3015
  • Email : tanya.jackson@mistoria.co.uk

Sean Casey

Sales & Acquisitions Manager

  • Experience over a number of years in the property sector
  • Communication
  • People Skills
  • Calm approach to problem solving

Sean has worked in the property industry for a number of  years, in Commercial, Residential, Land and as a property Auctioneer. Working both in  private treaty and investment sides of the industry for some of the most successful multi-disciplined practices in the North West.

He now brings that experience to Mistoria working both in Manchester and Liverpool.

Looking at Land, Property and joint venture opportunities within the property sector.

When not working I like going to the gym taking my dog out and the best of all going on Holiday somewhere warm.

  • Role : Sales & Acquisitions Manager
  • Phone : 0800 500 3015
  • Email : sean.casey@mistoriagroup.com

Ellie-Mae Brooke

Marketing & Maintenance Administrator

Level 3 Childcare Learning and Development

Ellie-Mae has joined the Marketing Team working alongside other members of the team. She has joined Mistoria on an Apprenticeship and is working towards Level 2 Business Administration. Ellie-Mae works with the Marketing Team to complete and edit the website’s for the business. She is also tasked with uploading articles onto the website and is in charge of all stationary orders for the offices. Her key skills are;

  • General Administration
  • Marketing
  • Advertising
  •  Social Media & Blog
  • Weekly Reporting

Whilst Ellie-Mae is young she demonstrates a lot of ambition and brings her knowledge and organisation from previous roles to the business. She is passionate in her responsibilities and wants to learn more in her field of Marketing.

When she is not at work she likes to spend time with her friends and family on a weekend. During the week after work she likes to keep fit and play netball.

  • Role : Marketing & Maintenance Administrator
  • Phone : 0800 500 3015
  • Email : ellie.brooke@mistoriagroup.com

David Pendlebury

Lettings Accountant

BA Hons Accounting

David’s role as lettings accountant is to manage income allocation and expenditure, bank reconciliation and financial analysis predominately on sage. His five key skills are:

1. Analytical Thinking

2. Integrity

3. Problem Solving

4. Attention to Detail

5. Organisation

In his spare time he enjoys going to the gym, playing football and is also a season ticket holder for his favourite team Manchester City.

  • Role : Lettings Accountant
  • Phone : 08005003015
  • Email : david.pendlebury@mistoria.co.uk

Caitlin Duffy

Admin

My role in admin is to answer all incoming calls and deliver support to the rest of the staff in the office. I am new to lettings and I am enjoying learning all about the job. I feel I can gain new skills at Mistoria and I am being supported well by all of the staff.

  • Organisation
  • Customer focus
  • Reliability
  • Communication/Interpersonal
  • Answering Calls

In my spare time I like to travel and visit new places or relax at home and watch movies.

  • Role : Admin
  • Phone : 0800 500 3015
  • Email : c.duffy@mistoria.co.uk

Olivia Nunn

Admin Assistant

I am currently studying Business Management at Liverpool John Moores University and come from a property background. Alongside my degree I am assisting at Mistoria with the day to day management of properties in order to gain a hands on experience in the property sector so I can grow with the business.

  • Role : Admin Assistant
  • Phone : 0800 500 3015
  • Email : olivia.nunn@mistoriagroup.com

Lauren Davey

Lettings Administrator

Lauren has a degree in Law and Criminal Justice. She’s been off work for 12 months after recently becoming a mum for the first time, and she’s looking to use her degree and gain experience in property lettings whilst working at Mistoria Estate Agency. She’s engaged to be married to her fiancé Leigh and enjoys spending time with her family.

  • Role : Lettings Administrator
  • Phone : 0800 500 3015
  • Email : lauren.davey@mistoriagroup.com