Estate Agent Senior Manager
MARLA (member of the association of residential lettings agents)
Steve’s role at Mistoria is to oversee the sales and lettings department in all branches (Salford, Liverpool and Bolton), to ensure that each branch provides good customer service and customer care, while also ensuring that Mistoria are compliant in all that they do. His main duties are:
- Ensure that each branch is working to its full potential
- Provide and develop each team member so that they can grow with the business
- Provide direct support to the CEO
- Assist the branches in getting properties let in the required timescale
- Hold weekly meetings with the teams to drive the business forward
- Work closely with each branch to ensure that they can provide the best possible experience for anyone who has been in touch with Mistoria
- Attends weekly BNI meetings to grow the business by networking
Steve has extensive knowledge of the property business in both sales and lettings with over 20 years’ experience, Steve is very keen on keeping up with legislation and attends meeting on a regular basis to keep in touch with the ever changing processes that come into place on a yearly basis.
When he’s not at work Steve enjoys watching football, attending the gym and travel. He has a wife and daughter, as well as grandchildren to keep him young at heart.
- Experience over a number of years in the property sector
- People Skills
- Calm approach to problem solving
Sean has worked in the property industry for a number of years, in commercial, residential, land and as a property auctioneer. Working both in private treaty and investment sides of the industry for some of the most successful multi-disciplined practices in the North West.
He now brings that experience to Mistoria working both in Manchester and Liverpool.
Looking at land, property and joint venture opportunities within the property sector.
When not working Sean likes going to the gym, taking his dog out and going on holiday somewhere warm.
BA Hons Film & Media
April’s role at Mistoria is very varied as she looks after all administration in the Lettings team including compliance, licensing and utility management. Her key skills are:
- Maximise the overall income and profitability of your branch and achieve budget
- Lead by example and develop your team to consistently achieve individual targets and KPIs
- Generate new letting business
- Communicate effectively with all tenants, suppliers and colleagues
- Hold effective team meetings
- Ensure self and team project a smart, friendly, polite and professional image providing the highest standard of customer care
April has a background in Customer Service and has worked for Mistoria since 2011. She brings positivity and enthusiasm to her role and no day is the same.
When she’s not at work April enjoys attending music festivals, spending time with her extended family and looking after her son, Harry.
Branch Manager, Salford
Bsc Hons Degree in Building Surveying & Property Management | ARLA | NAEA Tech Award Level 3 in Residential Sales
Certificate Chartered Institute of Housing (Management & Maintenance)
Daniella is the Branch Manager for Mistoria Estate Agents in Salford. Daniella brings a wealth of knowledge to the business from 14 years experience in the property industry.
Daniella’s key skills are:
- Good communication with tenants
- Effective problem solving
- Unique management style
When Daniella is not in work she enjoys spending time with her children and seeing the great outdoors.
Branch Manager, Liverpool
NVQ Level 2 in Business and Administration | NVQ Level 3 in Hairdressing
Tanya’s role in Mistoria is dealing with the day-to-day management of all the Liverpool rental properties. Tanya responds to any lettings enquiries and arranges/carries out viewings for any potential tenants. Her role is also to generate new business for Mistoria and to ensure that all properties get let.
Tanya has 5 years’ experience working in a residential sales and lettings environment and really enjoys dealing with clients and being able to find them a property.
In her spare time Tanya likes to travel and spend time with her fiancé Liam.
Lettings & Maintenance Administrator
Level 3 Childcare Learning and Development
Ellie-Mae has joined the marketing team working alongside other members of the team. She has joined Mistoria on an apprenticeship and is working towards Level 2 Business Administration. Ellie-Mae works with the Marketing Team to complete and edit the website’s for the business. She is also tasked with uploading articles onto the website and is in charge of all stationary orders for the offices. Her key skills are;
- General administration
- Social media & blog
- Weekly reporting
Whilst Ellie-Mae is young she demonstrates a lot of ambition and brings her knowledge and organisation from previous roles to the business. She is passionate in her responsibilities and wants to learn more in her field of Marketing.
When she is not at work she likes to spend time with her friends and family on a weekend. During the week after work she likes to keep fit and play netball.
I started as an Apprentice doing a Lettings & Management course and have been working for Pick My Pad ever since. I’ve had a passion for property since being a young girl, following in my dads footsteps. I have a genuine passion for my job and thrive off pleasing landlords and vendors. I love that every day is different. My experience has been Negotiation, Sales Progression, Legal Requirements & Financials.
In my spare time I love meeting up with my friends and family for a catch up and weekends away.
Sales & Lettings Negotiator
I’ve worked in the property industry for 16 years since leaving school in 2000. I Started my career in the house Building industry in Customer Care. I’ve had a passion for property ever since. I love to learn new skills and attend courses to improve my knowledge. I enjoy speaking to new people and clients. In my spare time I like going on holiday and spending time with my daughter.
Student Haus Manager
Hannah has around eight years’ experience of dealing with private lettings and landlords. She has also been a student tenant herself. Hannah strongly believes that student housing is of utmost importance to ensure a positive university experience; this is the reason why she decided to embark in a career with student lettings.
As the manager of Student Haus with over 60 HMO properties in Salford and Manchester, her main responsibility is to ensure the smooth day-to-day running of the company. She manages the Student Haus team, offering support when needed and she liaises with tenants, landlords and contractors as well as the accounts and maintenance teams at Student Haus. Some more of her responsibilities include:
· Delegating tasks to ensure that day-to-day tasks are completed.
· Monitoring and delegating emails.
· Attending valuations, viewings, inventories and inspections.
· Registering/releasing deposits and dealing with disputes accordingly.
Out of work, she like to spend time outdoors at the stables with her horses and going for long walks with her dogs.
Property Maintenance Manager
Managing the day to day running of the maintenance division at the Mistoria Group is no ‘walk in the park’. Fortunately Majid,s calm, committed and experienced approach gained over 14 years ensures the process is always smooth.
Majid’s key role is the management of both Manchester’s and Salford’s property maintenance anda
His five key responsibilities are:
- All types of property maintenance.
- 24-7 Response on tenant call outs.
- Training & guidance on preventative maintenance.
- All types of Cleaning internal and external.
- Garden Maintenance and upkeep.
Majid brings over 14 years’ experience working in the property and maintenance sector.
Majid is a keen a devoted father and family man who is also passionate about his work.
BA Hons Accounting
David’s role as lettings accountant is to manage income allocation and expenditure, bank reconciliation and financial analysis predominately on sage. His five key skills are:
- Analytical thinking
- Problem solving
- Attention to detail
In his spare time he enjoys going to the gym, playing football and is also a season ticket holder for his favourite team Manchester City.
Lauren has a degree in Law and Criminal Justice. She’s been off work for 12 months after recently becoming a mum for the first time, and she’s looking to use her degree and gain experience in property lettings whilst working at Mistoria Estate Agency. She’s engaged to be married to her fiancé Leigh and enjoys spending time with her family.
My role as a receptionist is to answer all incoming calls and deliver support to the rest of the staff in the office. I am new to lettings and I am enjoying learning all about the job. I feel I can gain new skills at Mistoria and I am being supported well by all of the staff.
- Customer focus
- Answering Calls
In my spare time I like to travel and visit new places or relax at home and watch movies.
Trainee Lettings Assistant
Rhianna is a Trainee Lettings Assistant for Mistoria Estate Agents in Salford. She recently left school with 6 GCSEs at C and above. Rhianna is currently studying Level 3 Business Admin on a apprentice scheme through Mistoria.
Rhianna hopes to complete the course and progress through the business to hopefully managing her own branch one day.
In her spare time Rhianna enjoys keeping fit and spending time with her friends and family.