I would never, ever consider renting anything from Mistoria estate agents. The property had mice, and was damp. The agents make every issue as much inconvenience as they possibly can.
As for the £200 deposit, no way will you get the correct amount refunded. They deduct £45 for rubbish removal. I disputed this, as I know for a fact, there was no rubbish left at the property. They provided a photograph of a back yard full of rubbish. The photograph was not of the back yard of the property that I had rented. I suspect they use this photo and charge the fee to all tenants. I have requested an explanation regarding this false photo, and the Manager has failed to answer my query. This is an absolute disgrace.
I paid £35 to borrow a key, as I had left mine at my parents home. They agreed to refund this deposit on return of the key. Whilst they confirmed receipt of the key and said the refund would be processed, almost 7 months later, the refund has not been provided.
The administration and running of this business is absolutely appalling. Please steer clear. I have used Hills residential estate agents for this years tenancy, and they are a completely professional business, and I would certainly go with them for any future tenancy agreement.
If you are reading this review, then please do not consider renting a property from Mistoria Esate Agents. If you are currently in an agreement with them, when vacating your property please ensure that you take photographs of every room, including the outside areas, as proof of the condition that you have left the property. I have photographs to prove that I left the property cleaner than the day I moved in, and they still insist on charging for the removal of rubbish that did not exist.