Mistoria Reviews

Mistoria Reviews

Ellie -

I would never, ever consider renting anything from Mistoria estate agents. The property had mice, and was damp. The agents make every issue as much inconvenience as they possibly can.

As for the £200 deposit, no way will you get the correct amount refunded. They deduct £45 for rubbish removal. I disputed this, as I know for a fact, there was no rubbish left at the property. They provided a photograph of a back yard full of rubbish. The photograph was not of the back yard of the property that I had rented. I suspect they use this photo and charge the fee to all tenants. I have requested an explanation regarding this false photo, and the Manager has failed to answer my query. This is an absolute disgrace.

I paid £35 to borrow a key, as I had left mine at my parents home. They agreed to refund this deposit on return of the key. Whilst they confirmed receipt of the key and said the refund would be processed, almost 7 months later, the refund has not been provided.

The administration and running of this business is absolutely appalling. Please steer clear. I have used Hills residential estate agents for this years tenancy, and they are a completely professional business, and I would certainly go with them for any future tenancy agreement.

If you are reading this review, then please do not consider renting a property from Mistoria Esate Agents. If you are currently in an agreement with them, when vacating your property please ensure that you take photographs of every room, including the outside areas, as proof of the condition that you have left the property. I have photographs to prove that I left the property cleaner than the day I moved in, and they still insist on charging for the removal of rubbish that did not exist.

Molly Sales - 19 Langton St, Salford, Salford M6 5PX, UK

Mistoria haven’t been the greatest of landlords unfortunately, but they match the par of most student letting agencies. The house itself is a state, with mould/damp in every bedroom and deemed unlivable when first arriving.
Mistoria do what they can but at a price – for example what student can afford a call out fee to turn a fire alarm off? Little factors build up. Sadly would not return to this letting agency.

Phoebe Kitchener-Hughes - 52 Milnthorpe Street, Salford, Salford M6 6DT, UK

Easy to find property online, and estate agent was really friendly and helpful.

Found the property on rightmove - organising the viewing was very easy, the whole house was as it was listed on the website. Any questions or queries were answered straight away and requests given equal consideration. rooms are of descent size and kept to a good standard. The moving in process was incredibly easy and the staff are all very helpful and friendly. Overall, would highly recommend.
Roslyn Law
Roslyn Law
12:03 01 Jul 17
Staff very helpful, house was clean and ready to move into. Maintenance always on call and come within a good time if anything needs fixing.
kelsey
kelsey
09:07 02 Jul 17
I was looking for a room on Sparerooms and I found this property. Upon the viewing there were a couple of small problems but they are being addressed. Overall I would say the experience has been wonderful. I would recommend it to anyone's looking to move.
Yordan Yordanov
Yordan Yordanov
12:14 01 Jul 17
Viewing process ran smoothly, no problems securing the house. A little disappointed that we weren't able to move in on the 1st as planned but otherwise great.
Niamh Laura
Niamh Laura
09:40 03 Jul 17
I rented a property through Mistoria in Liverpool and as a group we had a great experience. It was our first property after moving out of Halls and Tanya made the process so easy. We never really had any maintenance within our property and if we did Ian was always out ASAP to get sorted. I would defiantly recommend Mistoria and the staff are all really helpful and efficient.
Amy Finch
Amy Finch
11:41 16 Oct 17
My experience with Mistoria in Liverpool was great. Our property was in the best location and ideal to get to and from Uni. I mostly dealt with Tanya in Mistoria and she was really lovely and would always go out of her way for anything we needed. I would defiantly recommend Mistoria Liverpool and would happily rent a property from them again!
Bradley Falcus
Bradley Falcus
08:59 27 Oct 17
Since Daniella has taken on the branch, there has been quick and sufficient responses to issues at my sons student home in Salford. I was very impressed with her prompt attention to their issues and results in getting things done. Thank you Daniella!!! Well done xxx
Tammy Page
Tammy Page
19:04 24 Oct 17
We had a really good experience with Mistoria when moving into our first student house. Everything was really simple, any questions we had were quickly answered. The house did need a a few little maintenance jobs doing but maintenance were happy to sort this out.
hannah fitch
hannah fitch
11:44 07 Nov 17
Had no problems at all with Mistoria. Property is good, the fact utilities are in with the price per week is amazing! Dealt with Mistoria Liverpool and they have been great. Although we've had no problems, everything is good. Would recommend to book with Mistoria.
Jessica Reed
Jessica Reed
13:17 12 Jan 18
The process of me moving in took rather longer than needed and did result in me having to stay at a friends house because I'm not from manchester, despite all the forms being done and 4 months of rent being paid. However Ellie, went out of her way to make sure it was done as soon as possible. So I would say the process of the documents and money being obtained could be improved so tenants can move in more promptly, otherwise, the staff are very friendly & are always available to help with anything and the house is very nice.
Charlotte Nkata
Charlotte Nkata
16:35 12 Jan 18
I am really happy with my experience. The staff are very helpful, when our group had issues in the property they were resolved quickly. We will be renewing our tenancy for the next academic year. I would recommend Mistoria if you are looking for student accommodation.
Brooke Ryan
Brooke Ryan
09:27 05 Jan 18
Tanya is always available to help with our problems. She keeps us informed when issues arise as to what is going to be done. Maintenance come out as soon as possible which is usually the same day or the next which is great. Property does sometimes have problems but Mistoria Liverpool deal well with these issues. Definitely going to re-apply for the property in 2018-19.
Thomas Smith
Thomas Smith
13:19 12 Jan 18
I rented a property from Mistoria with a group of my friends and I can not recommend them enough! The girls in the office are really nice and nothing is ever too much. After dealing with a couple of agents within the area, I would definitely say Mistoria were the best!!
Hollie Davies
Hollie Davies
13:40 05 Mar 18