It’s an exciting time when you move into your new student accommodation. If you’re away from home for the first time it’s even more of a change for you as you find your way around your new home. We want to make the experience as simple as possible for you, so our website has lots of help available.
Here are a few key things to be aware of…
Firstly we operate a ticket system for any maintenance issues you have. Our Liverpool Office operates its own dedicated team and you can find the link to report a problem on our website’s header. It is also listed below:
For small non-urgent problems, we will try and get these fixed either over the phone or if that’s not possible, arrange a time when we can call in.
For emergencies we will do our best to respond immediately. If you need to report an emergency repair outside the office hours of 9am-5pm, Monday to Friday, you should call our Mistoria Estate Agents Maintenance line on:
Liverpool is: 07794913390
giving as much detail of the problem as possible.
If you smell gas you must call NATIONAL GRID on 0800 111999.
Secondly, we want you to be safe in your new home so make sure you keep doors and windows locked when you go out. Be aware of your surroundings, get to know Liverpool and take sensible measures to look after your own security and that of your friends.
Some properties are fitted with burglar alarms, please learn to use these and set them correctly. We don’t want to disturb the neighbours with constant false alarms.
Talking of neighbours, be respectful of your neighbourhood and remember that people around you may work different hours to you so please keep music and noise to a minimum. Having good relations with your neighbours can be a benefit if you ever need to ask for help.
Fire detectors and carbon monoxide detectors are fitted in all properties and it is your responsibility to check these are working and keep a log of these checks.
Keep the property clean and make sure you are using the bins properly. Food waste can attract pests so please make sure your bins are put out for emptying on the correct day and that they are not left overflowing. Keeping things clean and tidy will make your home a much nicer place to live.
Damp and condensation are generally caused by lack of ventilation so when you are in open windows when the weather allows, and keep rooms well aired particularly those where there is a lot of moisture such as bathrooms and kitchens. If windows are never opened then condensation will increase and can lead to issues with damp.
Keep an eye on your utility usage. Where bills are included, they are done so on a fair usage basis. This means there is an upper limit to what you can use without incurring additional costs.
Look after the property and report breakages. Accidents do happen and we realise that and we will replace items but this may incur a charge.
We have a detailed Welcome Pack giving much more information here and of course if you have any questions please drop your local office a line or call them and they will do their best to help.