FAQs

FAQs


Who can be my guarantor?

Your guarantor can be anybody who is working and earning anything over £12,500 and they will be credit checked.

 

How do I request my deposit back from the DPS at the end of my tenancy.

Your deposit is held by the DPS (deposit protection scheme).

At the start of your tenancy with Mistoria you should you would of received an email from the DPS with your log in details.

Use your given log in details to log on then you will need to click repayment ID then request deposit.

After you have done this, we will receive a email to let us know you have requested your deposit back. We will then respond within a few days.

If there is any charges these will be visible on your account page on the DPS website. If you have any questions about the charges you can call our office and discuss this.

 

 

Where do I find bank details to pay my rent/admin fees and deposit

You will find this on the first initial email from Mistoria.

If you can find the email please do call the Mistoria office and we will happy to assist you.

 

How do I get a reference from Mistoria

There is a charge of £25pp for a reference. You can call our office to request one from our team.