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The Good, The Bad, and The Ugly of Student Houses

liverpool student accommodation

When we check properties during a tenancy, or when students have moved out, we see varying examples of how properties are left. Some are pristine and some are…. well, take a look for yourself…

Maintaining Your House

During your tenancy we know maintaining your house might not be top of your list of priorities. However, our house inspectors will be happy if they visit your property and see that you make at least some effort. They know that your house won’t be spotless, but simply doing a bit of hoovering up and taking the rubbish out makes a world of difference. Try, at least once a week, to tidy the whole house, especially the communal areas. If all the members of your house work together, it shouldn’t take too long. In the kitchen, wipe down surfaces with cleaning spray, and wash up any dirty plates you find lying around. In the bathroom, swish some bleach down the toilet and wipe the shower with anti-bacterial spray. Hoover carpets throughout the house and put away any possessions that might be littering the floor.

liverpool student accommodation
Your house doesn’t need to be this tidy all the time, but at the end of your tenancy, this is ideal (and one of the best we’ve seen)!

At The End Of Your Tenancy

If you keep up this level of cleanliness throughout your tenancy, moving out will be easier and less stressful. There’ll be so much less work to do. Cleaning your house thoroughly at the end of your tenancy is in your interest. If we have to send in cleaners, or take away piles of rubbish, we have to pass the cost on to you (via deductions from your deposit), which we don’t want to do.

liverpool student accommodation
Don’t leave rubbish like this lying around.

When you leave your house for the last time, make sure you’ve got all your belongings. We find all sorts of things when we go for the final house inspection, and returning them to their rightful owners is often impossible. In the kitchen, defrost the fridge-freezer, and make sure there’s no food left inside, or in any cupboards. As much as we love cake and biscuits, we REALLY don’t want to find your mouldy Mr. Kipling down the back of a cupboard. Remember to clean the oven and hob too. We know it’s not a pleasant job; we hate doing it just as much as you do, but we don’t want to have to charge you to get someone in to clean it.

Once you’ve cleaned the shower/bath, basin, and toilet in the bathroom thoroughly, take away any bathroom products, and make sure the plugholes aren’t blocked. In your bedroom, take away ALL your possessions. Don’t forget to check under your bed. We might not find monsters under there, but we certainly find a lot of stuff that tenants don’t even realise they’ve lost. Try giving away anything you don’t want to a charity shop rather than binning it.

liverpool student accommodation
Your room won’t look like this during your tenancy, but try to make it this good when you leave.

Speaking of rubbish, please don’t leave piles of bin bags packed to capacity outside your door. Not only are they unsightly, they also encourage rats. Put your rubbish in the correct bins. Again, if we have to remove rubbish from your property, we may have to charge you.

liverpool student accommodation
Please don’t leave your back yard or garden looking like this!

Moving Out of Your Salford and Liverpool Student Accommodation

For further advice on how to keep your house tidy, avoid problems during your tenancy, and ensure you get your whole deposit back, read the information on our website here. If you need to contact us, call on 0800 500 3015. Don’t forget, if your property is left in the same condition as when you were given the keys, we will endeavour to return your deposit within 14 days of the final utility bills being received by Mistoria

 

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Leaving your Mistoria property

liverpool student lettings

To ensure a smooth exit from your Mistoria Salford or Liverpool student lettings there are a few things we need you, the tenant, to do. Most of it is common sense and involves cleaning up after yourself to ensure the property is left in the same state you found it in when you moved in.

The less cleaning up and maintenance work the Mistoria team have to do at the end of a tenancy, the quicker your deposit can be returned to you, in full.

So we all know where we stand and to ensure a happy outcome, we’ve put together the following check-list so you know what is expected of you before you leave.

Kitchen
Please ensure the fridge freezer is defrosted and that there is no food left inside it, or in the kitchen cupboards.

Do not leave any cutlery, cups, glasses, pots and pans or any other kitchenware behind.

Please clean oven and hob. We recommend ‘Oven Pride’. This is a fairly cheap product that can be purchased from any leading supermarket. (Please ensure you read and follow the instructions on the packaging when using this product).

Bathroom
Please ensure the seal around bath/shower is cleaned and that no bathroom products are left behind. Please ensure bath/shower plugholes are draining and that there are no blockages (from hair for example).

Bedrooms
Please ensure no personal items are left behind. When cleaning your bedroom, please pull-out and clean behind the bed and wardrobe. For safety, ask another housemate to help you with this as these can be heavy items.

Floors and Surfaces
Please ensure that all surfaces all cleaned (desks, wardrobes, windowsills, etc). Ensure all carpets have been hoovered and floors mopped, where applicable. Please empty the hoover when finished.

Rubbish
Remove all rubbish from the property and ensure it is placed into the correct bins. (Failure to place the rubbish in the correct bins may result in the council refusing to empty the bins. Should this happen, tenants will incur a charge for this removal).

Please note, if any rubbish is left behind, you will be charged. This is classed as Tenants Damage and can be deducted from your deposit.

If you have had any pictures or posters etc. hanging on the walls of your bedrooms, please ensure no marks are left from blue tac, Sellotape, etc.

If you would like any further advice regarding what could be classed as Tenant Damage in your property please do not hesitate to call Ian, the Mistoria Maintenance Manager, on 07794 913 390. He will be more than happy to help.

If your property is left in the same condition as when you were given the keys, we will endeavour to return your deposit within 14 days of the final utility bills being received by Mistoria.

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Tenant duties in a Mistoria Liverpool or Salford student house

Salford student house

There’s lots going on throughout the academic year, and we understand that studies, sports and socials sometimes take priority to your responsibility in your student house. So, we thought it worth reminding you of your duties as a Mistoria tenant.

When you first moved in, you and your housemates will have been told how we expect you to behave and look after your property whilst you’re living there, but here’s a reminder of your the simple dos and don’ts…

  1. Keep the property clean and tidy at all times – common sense, surely you do this at home, so why not in your term-time house.
  2. No food to be left/eaten in bedrooms – we know you do this, but be smart and don’t leave evidence of it.
  3. No Blu-Tac on walls – it causes grease marks.
  4. Rubbish to be removed, do not pile up bags in the yard – again, common sense, who wants to live in a rubbish tip?
  5. Keep all rooms vented – open windows a little whilst you’re at home, use extractor fans in bathroom when showering and the kitchen when cook, or open the windows and back door.
  6. Tenants are shown how to top up boiler, clean out hoover and clean out filters in washing machine – stuff you may not have known before to a little maintenance on your part will ensure these essential; household items stay in a good state or repair and effective working order.
  7. Tenants to be shown what the likely cause of black mould is and shown how to avoid black mould and condensation in the property by using the silent fans as well as opening the windows and doors frequently – as in point 5, plus don’t put wet clothes directly on radiators. Also see our dedicated condensation page.
  8. Smoking is NOT allowed in properties, especially Cannabis – make your student house a nice environment for everyone and smoke outside, away from open windows and doors.
  9. Drug taking is Forbidden. Any form of recreation drugs are Forbidden – it’s illegal. End of.
  10. Baby wipes/wetwipes and kitchen roll must be disposed of in a bin and NOT flushed down the toilet – these wipes do not break down like toilet tissues and can cause blockages.
  11. Shower plugs to be kept clean as they will clog with hair – a quick wipe with some toilet roll after each shower should do the trick.
  12. Use boiler timers or set rooms stats – this help keep the house pleasant, stops mould and prevents pipes from freezing in cold weather.
  13. INTERNET – Downloading/streaming films will reduces speed and restrict other household users.
  14. Use the Freshdesk online ticketing service on the Mistoria Estate Agents website to report maintenance issues – texts and emails won’t be responded to.
  15. Keep gardens and yards clean – see point 4.
  16. Anti-social/irresponsible behaviour will not be tolerated – you each have equal responsibility to make your student house a safe and pleasant place to live for yourselves and your neighbours.

Failure to follow the above points may result in the Mistoria maintenance team being called out and you being charged for any work carried out to fix or replace the problem.

If you have any questions about any of the points listed above, please contact your local Mistoria office on 0800 500 3015.

If you’re looking for a Liverpool or Salford student house, please contact us and let us help you find the perfect place to call home for the next academic year.

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Top tips on how to survive a student house share

student house share

Often university is the first (and only) time most people will experience shared-living. No, living with parents and annoying siblings or other family members doesn’t count!

It can be a culture shock getting used to other people’s ways of living – even carrying out the simplest of daily tasks can vary wildly from one person to another. Similarly, one person’s idea of tidy can be very different to another’s… All potential stress factors and grounds for conflict but it needn’t be that way. After all, you’re all in the same boat; living away from home for the first time and learning to stand on your own two feet and do things for yourself. Everyone has different strengths and playing to them could be the best way to go about house sharing.

Whatever your situation, whether you’re sharing with pre-established friends, course mates, teammates or total strangers, here are some top tips to keep your house-share harmonious.

Keep it clean
Cleanliness is subjective and we all have different ideas of what clean means. It’s best to share with people who have similar standards to you, but, if this isn’t possible, try to compromise. You should set a few ground rules in the house share at the start of the tenancy agreement, such as keeping communal areas clean and tidy. Everyone must agree to clear up after themselves, particularly in the kitchen, and dirty pots should never be left to fester. If necessary, draw up a cleaning rota to ensure that everyone does their fair share of the workload, or agree to split the cost of a weekly or fortnightly cleaner.

Get the bills in order
When you move in, agree how bills will be paid and split between everyone in the house share, as this is a common cause of arguments. Set up bank transfers to cover the monthly outgoings that are your responsibility, and keep a record of what’s been agreed when it comes to making payments. Alternatively, download an app that allows you all to access and track expenses by logging in from your phone.

Stay secure
Keep your belongings in your room and be clever with storage, so that your personal items don’t spill into the communal spaces. Security can be an issue too, with people coming in and out of the home that you don’t know, so it’s worth having some lockable storage in your room for high value items. Be vigilant and, as a house, agree to always lock your doors and windows to prevent break-ins. Also, if you have a burglar alarm, use it!

Share the essentials
It’s a good idea to band together with your housemates and put money towards kitchen basics, such as pots and pans, condiments, spices, and dairy products to save you all over-buying. Each month, you can agree what needs to be replaced and all put money in a pot to make sure that those essentials are restored going forward.

Respect others
Respect your housemates’ privacy; don’t go into their rooms when they’re not there and always knock first if the door is shut. Keep the noise down if you are inviting friends round or coming in late at night, and try to give some warning if you’re having visitors. Being respectful in a house share goes a long way towards preventing conflicts.

Remember to communicate
Have an established method of communication to discuss specific house matters, for example a Facebook or WhatsApp group. If you have an issue to raise, however, the best thing to do would be to communicate face-to-face, so that it can get resolved quickly. If you haven’t developed a social relationship with your housemates, a simple “please” and “thank you”, along with polite conversation, can establish a comfortable atmosphere for everyone.

Choose your housemates carefully
If you have the luxury of getting to choose your housemates, think carefully before you agree to move in with someone, and consider whether you could potentially clash on anything like smoking, obsessive tidiness or having conflicting work schedules. Be honest about your own lifestyle and needs when talking to prospective housemates, as it will be a much more enjoyable experience living with people that you get on with.

Re-post from Propertymark

At Mistoria Estate Agents we specialise in student housing with all-inclusive bills (including broadband), in close proximity to university campus’ and a reliable 24/7 maintenance service. Our high quality rental properties have everything a student needs and are situated across Liverpool and Salford. Properties are let on a room-by-room basis to make the renting process easier for both you and us. Our prices are advertised per person, per week, allowing you to quickly decide if a property is within your budget. Whether it’s a small three-bed terrace or a large 6-bed townhouse or something in between, let us help find you the perfect uni pad. Call 0800 5003015, email info@mistoria.co.uk or visit one of our local branches in Liverpool and Salford and speak to one of our friendly team.

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Student house deposit procedure and quarterly inspections

student house deposit

As Mistoria Estate Agents tenants, you should already be aware of our deposit procedure. It is laid out in detail in your tenancy agreement. However, we still get asked lots of questions about deposits and we’re always looking for ways to improve our processes and communications with our tenants to ensure the best possible outcome for all concerned when it comes to returning deposits at the end of the tenancy. With this in mind, we thought it worth highlighting again how we handle your student house deposit, and some improvements we have put in place to ensure we’re all happy at the end of the year.

Last year there were a few delays on our part in returning deposits in a timely manner to a small number of tenants. This was an internal issue that we have since addressed and put right, however the situation inevitably caused some upset to those affected and we were determined to take tenant comments on board and make changes where necessary. We took the opportunity to look at the whole deposit process and how we can do things differently to avoid similar problems in the future.

The biggest change is the increased focus on our Quarterly Inspections. Going forward we will use these to help us identify any possible issues in plenty of time before the end of the tenancy, and inform tenants in writing of these issue so they may be rectified before vacating the property.

To give this some context, there are four reasons why deductions may be made from your deposit:

  • If you are in rent arrears
  • Late (rent) payment fees
  • If you have caused damage to the property
  • If you have exceeded your utility usage (gas, electric and internet)

Quarterly inspections of the property should enable us to identify the above, giving all a full audit trail of any damages, and time to act on them.

Here’s how the whole process works:

  • Inventories are carried out at the beginning of tenancy to represent the condition of the property on move in
  • Any maintenance will be picked up during quarterly inspections and tenants will be notified in writing of any possible tenant damages shortly after to allow opportunity to rectify them.
  • Photo evidence is taken at quarterly inspections which will show any damages and also show if the tenants have rectified between inspections to the end of the tenancy. A final dated photo will be taken on check out for any outstanding damages that are to be deducted from the deposit.
  • Utility usage is notified to tenants on a quarterly basis, this way any over-usage is known before move out and also gives tenants the chance to alter the usage in the property throughout the year. This will help to reduce or eradicate any deductions for utility usage exceeding the CAP stated in the tenancy agreement from the deposit.
  • A final check out will be carried out on move out and any damages notified to the tenants on the quarterly inspections will be checked to see if rectified. If not then the cost to repair will be deducted from the deposit.
  • Tenants are also advised to take their own photos on move out to use if there are any disputes.

Tenants will be notified of the inspection dates in advance and the appropriate 48 hours notice will be given.

We hope the inspection system will help improve transparency and a better relationship with our tenants. Everyone will know where they stand and any potential delays to deposit returns at the end of the year should hopefully be avoided.

If you have any further questions about our student house deposit procedure or quarterly inspections, please call 0800 500 3015.

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Student home security tips for the Christmas holidays

student home security

Over the Christmas holidays, many students return home to spend the festivities with their families, leaving their term-time accommodation empty.

Popular student areas of university towns and cities across the country can be regular targets for break-ins at any time of year, but it’s over the festive period that incidents can peak. Would-be-thieves take what they can carry so student gadgets such as laptops, tablets, phones, games consoles and even bicycles are often stolen.

Properties are usually targeted when burglars know they are vacant. Over Christmas and New Year, the majority of student accommodation will lie unoccupied for up to four weeks! Whilst protecting your house from thieves, there are also some essential maintenance issues we ask you and your housemates to think about before heading home for the holidays. Here are our student home security tips:

If anything is broken, tell us. We’ll need to fix it before you leave. This doesn’t just apply to the Christmas break, but all year round; if we don’t know something is broken, we can’t fix it. It’s your responsibility to inform us of any damages or faults within your property.

Don’t shout about the fact you’re away from your property on Facebook. Today’s criminals are clever and will lurk on social media sites to find their victims. A seemingly innocent post about heading home for Christmas can be all they need to know a property is going to be empty.

Ensure your contents are insured. If you have several gadgets, the combined cost to replace them if lost or stolen can really mount up. There are specialist student insurers which are easy to find with a quick internet search so at least if the worst happens, you know your belongings can be replaced.

Mistoria properties have locks on all external windows and doors. They are there for your protection and must be used whenever you are not in the property. Before you head home for Christmas make doubly sure all windows and doors are locked and where fitted, ensure the intruder alarm is also set. Test this now and if it’s broken, let us know so we can replace it asap.

Do not leave anything of value on show that may be visible from the outside or to someone peering in through the window. Thieves know younger people aren’t always as aware when it comes to home security and this can be another reason student homes and areas are targets for burglaries.

24 hour socket timers are inexpensive and extremely effective in the prevention of burglaries. They work by intermittently turning lights on and off to make it appear like your home is occupied. There are some short 60 second videos on the GMP website (Greater Manchester Police) that offer further advice and easy to follow steps to keep your home safe if you’re going away.

Aside from security measures, before you pack up and head home for Christmas, we also ask our tenants to leave the heating on at a low setting for short periods each day and ensure that the system cannot drop below a set temperature that can lead to frozen pipes.

We also advise emptying the fridge before you leave of anything that is likely to go off whilst you’re away – think dairy, meats and fresh fruit and veg – and take out the bins. Nobody wants to come back to a sinking fridge and kitchen in January!

Wishing all our tenants a safe and merry Christmas and a very happy New Year, from all at Mistoria!

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Fire safety tips for students

student fire safety tips

Repost from Cheshire Fire & Rescue Service

If you’re a student living away from home, check out our fire safety tips to protect yourself from fire.

Student fire safety tips

  • Smoke alarms save lives!  Your landlord must fit smoke alarms on each level of the house. Test them weekly. See information below about smoke alarms in rented accommodation.
  • Never leave cooking unattended. And keep the cooker clean – most fires in student properties are linked to cooking.
  • Tins and foil cause fires in microwaves – so leave them out.
  • Don’t cook if you’ve been drinking alcohol  – get a take-away instead.
  • Take extra care when frying with oil as this is an extremely common cause of fire. If one does occur NEVER put water on it as it will turn into a fireball. View more cooking safety tips.
  • Practice an escape route with your housemates, so that you know how to get out of the property if there’s a fire. And make sure escape routes are kept clear.
  • Take extra care with cigarettes and smoking materials. If you smoke, make sure you’ve extinguished your cigarette properly before you go to sleep. And never smoke in bed. PLEASE NOTE SMOKING IS PROHIBITED IN ALL MISTORIA PROPERTIES.
  • Don’t overload plug sockets. And switch off electrical appliances, like mobile chargers and hair straighteners, when not in use.
  • Keep candles away from flammable surfaces or textiles such as curtains, TV sets or bath tubs and never leave them unattended. Always remember to extinguish them properly before going to sleep.

REMEMBER:  If a fire starts get out, stay out and dial 999

Smoke alarms in rented accommodation

Smoke alarms save lives – make sure you have a working smoke alarm on every floor of your home.

New safety laws came into force in 2015 making it compulsory for all landlords to fit smoke alarms on every floor of rented homes, as well as offering protection against carbon monoxide poisoning.

Landlords must check the alarms are working at the start of every new tenancy.

Tenants are required to check the alarms are in working order and notify the landlord if they identify any problems.

More information about smoke alarms:

Fire safety leaflets for students

Fire Safety Information for people in shared accommodation (new window PDF 174kb)

Fire Safety Information for Students (new window PDF 120 kb)

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How to stop condensation in your house

how to stop condensation

Have you ever noticed that your windows or cold external walls sometimes get water droplets on them? That’s condensation.

It’s caused when warm moist air makes contact with cold surfaces. It happens in all homes from time to time but if it’s happening a lot, then it could lead to bigger problems.

Why is it a problem?

If left untreated, mould can form – black furry deposits in the corners and grooves of your windows and walls. This is bad for two reasons. Firstly, mould can be dangerous to your health as it contains harmful bacteria. Secondly, mould means that water has seeped into the gaps and is now settled on the inside of the walls or window frames. Over time this can turn into damp which can cause supportive structures in the home to weaken. This is when it becomes a big problem for us.

How to stop condensation

Enough of the scare stories. Here are some really simple things you can do to avoid condensation…

how to stop condensation– Use extractor fans

You know these? Extractor fans aren’t there for no reason, they remove moist air from bathrooms and other spaces with little to no other ventilation mean such as windows. Make sure they’re are switched on EVERY time you wash, shower or bathe.

Similarly, the hood above the hob in the kitchen has an extractor fan fitted. Whenever you’re cooking on the hob, make sure it’s turned on. Boiling water generates lots of steam which will settle on the walls and windows unless extracted.

Where installed, bedroom fans should also be left on.

how to stop condensation– Open windows

Opening the windows in your home also helps to prevent condensation. It lets the warm air escape and fresh cooler air come in. When it’s cold outside you might not want to open the windows but a little fresh air for 5 or 10 minutes a day will make all the difference. Plus, fresh air is good for you and could get rid of a few of those nasty smells that can appear over time. Leaving bedroom windows on the first vent setting whilst you are asleep and leaving your bedroom door slightly ajar will help air circulate and reduce condensation on your bedroom window in the morning.

Ensure you open the window in the bathroom and kitchen after bathing or cooking, again, just for 5 or 10 minutes to let the steam escape.  REMEMBER to close and secure them again before you leave the house!

how to stop condensation– Don’t cover radiators

Avoid putting wet washing on the radiators. The water vapours mixed with the warm air from the radiator will rise and settle on the walls and windows, creating condensation. Invest in a clothes horse and stand this next to a radiator instead.

Whose responsibility?

It is your responsibility to ensure you are doing all you can to avoid condensation and damp.

Following these simple steps will have a big impact. However, if the problem persists please let us know as soon as possible so our maintenance team can inspect and treat the affected area before it gets worse.

Please bear in mind we will have to pass on any repair costs to you and your housemates if you haven’t kept to your part of the deal. So turn on those extractor fans, open the windows, don’t cover radiators and wave goodbye to condensation!

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Student tenancy deposits and how they work

student tenancy deposits

We’re frequently asked questions about student tenancy deposits; what they’re for, what we do with them and when will they be returned?

In an effort to show transparency and to help answer some of your questions we’ve put together a handy guide to tenancy deposits.

Why do I have to pay a deposit? What is it for?

A deposit is required in the majority of letting arrangements for a number of reasons. At the very beginning of a tenancy it secures your hold on the property, ensuring it cannot be let to anyone else.

At Mistoria Estate Agents, and many other letting agents, the majority of our properties are let out on a room-by-room basis. We therefore ask for a deposit from everyone letting a room in the house. This system protects all the other tenants in the house, as well as us, the letting agents, and the landlord. Imagine if someone you shared with suddenly upped and left! When the next set of utility bills arrive and they aren’t around to pay them, you and the rest of the tenants in the house would be lumbered with covering their share of the costs. Alternatively, the letting agent or landlord would have to stump the cost of the vanishing tenant. Neither scenario is fair and that’s why deposits are taken off each tenant.

Deposit Protection Service

The Deposit Protection Service (DPS) protects deposits for tenancies in England and Wales. It is required by law that all landlords and letting agents put all tenant deposits into a deposit protection scheme.

Tenancy Deposit Protection was introduced in April 2007 as part of the Housing Act 2004 in England and Wales, as a way to raise standards in the lettings industry and ensure tenants are treated fairly at the end of the tenancy.

Mistoria Estate Agents adhere to this process and we put ALL tenancy deposits into a protection scheme for the length of the tenancy. NO DEPOSITS ARE HELD BY MISTORIA ESTATE AGENTS.

Getting your deposit back

In the vast majority of cases, deposits are returned in full at the end of a tenancy. The only time this doesn’t happen is when there are outstanding utility bills to pay or there is damage to the property that is the fault of the tenants.

Property damage

When you leave your Mistoria property, our team will go in and check the condition of the property. If any unreported damage is found, the cost of repair for this may be taken out of your deposit. If the damage is in a communal area, deductions will be taken equally from all tenants’ deposits. If it is a bedroom, the cost will be taken from that tenant’s deposit. No money will be taken without informing the affected tenant(s) first and you will have the right to appeal this decision.

Outstanding utility bills

At the end of your tenancy, which for student tenants is 30th June, there will still be utility bills to bring up to date. As stated in your tenancy agreement, your rent is inclusive of gas, electric and water utility with a cap in place. “At the end of the tenancy the total allowance for the tenancy period will be compared to the total actual usage to establish whether the utility cap has been breached. Any unused allowances within a particular period will be carried forward, or backwards, to offset against over usages of the following or preceding period. Any over usage as calculated at the end of the tenancy will need to be paid back to the landlord or the landlords’ agent within 7 days of submission of an invoice.”

Regardless of the date you choose to move out of your Mistoria property, the final utility bill payment will be divided equally amongst all tenants.

At the end of a tenancy we request final statements from the electricity and gas suppliers. It typically takes six weeks for these bills to arrive, we then need time to check them. Mistoria Estate Agents manage over 300 student properties, and with an average of four tenants per house that’s approximately 1,200 tenant deposits to work through.

We ask that you are patient and allow us a reasonable amount of time to process deductions and return your deposit.

Our tenancy agreement states deposits will be returned within 10 working days of agreement. This means 10 working days after we have contacted you informing you of your share of the final utility bill payments, NOT 10 working days from the end of your tenancy.

At this time we contact the Deposit Protection Service and request your deposit is returned to us. Once the funds are transferred to us we will debit the amount due for your share of the utility bill and return the remaining amount to you.

We hope the above has helped answer some of your questions. Please refer to your tenancy agreement in the first instance if you have any questions and for full details of the deposit/utility bill payment process. You can contact the office on 0800 500 3015 if you have any other specific questions about your deposit that haven’t be answered here or in your tenancy agreement.

Full details of the Deposit Protection Service can be found on their website: www.depositprotection.com/tenant-info. Here you can read about our (Mistoria Estate Agents) obligations as a letting agent and what happens to your deposit. There’s also information about Deposit Disputes and what can be done when you and your landlord or letting agent disagree about the amount of money they wish to deduct from your deposit.