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How To Choose Your Next Student Home

Moving in to a Liverpool or Salford student house share some time soon? Before you do, read our advice about choosing the right one for you and your friends. 

Choose Your New Housemates Wisely

If you want to have a great year in your new house, you’ll need great housemates. That’s why choosing them is such a hard task. Living with your friend that goes out every night to party might seem like great fun, but later in the year when you’re deep in an essay on an all-nighter, you won’t want him banging on your door and making a racket when he comes home drunk at 4am. Make sure you trust them too; you don’t want them stealing your food when they can’t be bothered to cook for themselves. 

Create a Budget That Works For Everyone

Once you’ve chosen your new housemates, it’s time to agree on a budget. Don’t forget that some people may have more money to spend than others. You need to work out a budget that everyone can afford and that everyone is happy with. Keep it realistic and within your student finance allowance.

Don’t Leave It Too Late

We can’t stress this one enough! One of the most common mistakes we see students make is leaving house hunting to the last minute and having to settle for something they’re not entirely happy with, or having to live with other students they don’t like. You should give yourself lots of time to find the house that’s right for you and your friends. You should have signed a contract at the very latest before everyone goes away for summer. Ideally though, you’ll want it sorted by Easter. 

Pick An Area To Live In

Unsurprisingly, student houses tend to be close to university campuses and various shops and supermarkets. Living near other students is the best option. That way, you’ll be with people who have the same interests as you and you won’t be disturbing families with your antics. Also consider what kind of vibe you want; do you want loud and bustling or quiet and relaxed? 

Get Familiar With The Legal Stuff

Contracts

When you’ve chosen the house you want, you’ll have to sign a contract. You may want to show your documents to the student advice centre at your university for them to check so you have peace of mind. Tenancy contracts are legally binding so make sure you definitely want to live in a property before signing.  

Rent

One of the key components of the contract is the statement of how much rent you’ll pay and when it should be paid. It will also detail any instances where extra fees may be imposed, such as when a key has been lost and needs replacing. 

Tenant Obligations 

This part of the contract will explain what your duties are as a tenant. Typical responsibilities include being respectful of your neighbours, carrying out minor maintenance work such as changing light bulbs and keeping your house clean.

Landlord Obligations

Your contract will also show the landlord’s duties whilst you are a tenant in the property. Examples include major repair work and ensuring the house is compliant with gas, fire and electricity legislation. 

Check Out The Property Yourself

If you’ve seen a property you like the look of online, don’t go signing for it straight away without having a look at it first. Speak to a member of the team at Mistoria Estate Agents and they’ll be able to book a viewing for you. You’ll be able to get an idea of whether you see yourself living there for a year or more and whether it meets your needs in terms of size and facilities. 

Need Help Finding a Liverpool or Salford Student House Share?

Then come to Mistoria Estate Agents for advice. Our professional team will be able to answer any questions you have and will help you find a property that suits everyone in your group. Contact us now. 

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The Tenant Tax: Advice for Landlords

student houses north west

A change to the so-called ‘Tenant Tax’, officially known as Section 24, could leave as many as 28% of landlords subsidizing their rental properties. 

This tax is nothing new though. It was introduced in April 2017, but many landlords still know very little about it. Currently, they can offset mortgage interest against their income from rentals before calculating their profits and taxes. However, the latest change to the legislation means that by 2021 landlords with mortgages will not be able to claim mortgage interest as tax deductible. Rental profits will now be taxed with a maximum deduction of 20%. 

Those landlords who own their property outright will not be affected by the changes.

Will The Change Affect Me?

You will be affected by the Section 24 changes if you have any kind of loan or mortgage interest on your BTL property that is a considerable proportion of your costs. You will now have to pay tax on these costs, as well as any profits you make. You should not assume that this change won’t affect you. Instead, carry out a thorough assessment of your finances, or talk to a tax specialist, such as those at MCC Accountants

How Can I Minimise The Effects Of The Change?  

The effects of the ‘Tenant Tax’ are expected to be significant. On average, it is thought that landlords will have to pay an extra £2000 in tax once the change has been fully implemented.

You should be wary of raising rents to compensate for the tax increase, though 44% of respondents in a recent survey by online letting agency Upad stated that they would be doing so. There is potential for this activity to harm your rental yields. Instead, you should consider setting up a company to purchase BTL properties, or transferring properties you own as an individual into a limited company.. It may be necessary to sell some lower yielding properties and reduce mortgage payments. Alternatively, if your partner is in a lower tax bracket, transferring the properties into their name may be an idea, though this may have repercussions on inheritance and capital gains tax. 

Other Changes

Mortgage arrangement and broker fees will also no longer be tax deductible under the new legislation. Before 2016, if a property was rented out in a furnished state, HMRC allowed landlords to offset 10% against their income every year. This could be done whether furniture was replaced or not. Now, however, this can only be done if furniture is actually replaced on a like-for-like basis. You should therefore be cautious of replacing furniture unless it is absolutely necessary.  

How Mistoria Can Help

If you are interested in renting out student houses, North West based Mistoria Estate Agents are here to help. Our property professionals are on hand to assist with any query you may have, including the complex legislation, such as the Tenant Tax, which surrounds properties of this kind. Give us a call for more information. 

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Buy to let remains a popular investment despite recent changes to legislation

buy to let landlords

A recent survey of 5000 investors by a London based agency had reported that the Buy-to-let investment model remains the most popular amongst those surveyed.

Although the market is currently seeing a raft of new legislation, covering all aspects of the rental market, 73% of these investors still see property investment as the most stable, least volatile long-term investment available.

Recent legislation has changed stamp duty, tax-relief and tenants fees, making the sector less profitable but the long term impact of these changes is seen more as a bump in the road by many businesses with the size and scale to make adjustments for the long term.

Smaller rental operators may have lost interest and be leaving the sector and certainly the government is seeking to weed out unscrupulous landlords and improve the quality of the businesses that own and manage rental properties, but those with scale are coping well with the new rules.

With Brexit looming there will no doubt be further changes made as the impact of this significant political development  feeds down into the nuts and bolts of property management. However the fundamentals of the investment are still there for the responsible landlord.

Renting property is popular amongst students and young professionals as well as many families. Having the right partner to help you find and manage your tenants will help you generate a steady, reliable income. Buying and maintaining the right kind of property, in the right area, means that you will have capital appreciation as well as this rental income.

Knowing all of the legislation can be difficult for landlords but that’s where choosing the right lettings agent as a partner can be a great help to you. Your agent will manage hundreds of rental properties so will be fully up-to-date with both local and national legislation.

Mistoria operates a team of local offices, staffed by knowledgeable,  friendly staff who work with dozens of landlords in the property rental sector. We cover all of the paperwork for you, ensuring you and your property are fully compliant. We will also source your tenants and manage their tenancy. And of course we handle payments and the money side of things giving you regular monthly statements of all income and expenses and making sure your payments are promptly made.

If you are currently struggling to manage your portfolio or are looking for a new partner to help you with your properties then please drop us a line or call us and we would be happy to show you our range of lettings services.

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Pet-friendly rental property

pet friendly rental property

In the UK, an estimated 12 million households own together around 51 million pets. Recent research carried out by Zoopla discovered that there’s a growing trend in the search for “pet-friendly” rental property. The term ‘pets’ ranked as the third most searched keyword in the latest analysis of the nation’s most sought-after features for rental homes. The ownership of pets is increasing and could represent great opportunities for landlords to invest in line with this growing trend.

The outcome of the research

Zoopla’s discovery of the growing search for pet-friendly rental homes compliments another research on the matter. SpareRoom recently undertook research on the same subject. This research showed that almost 4 out of 5 tenants who own one or more animal have struggled to find pet-friendly accommodation. The study also revealed that 78% of tenants experienced difficulties finding adequate housing due to the majority of landlords not being keen about tenants keeping pets and refuse to allow them. As a matter of fact, 69% will not allow pets in their properties. 21% of tenants surveyed admitted that they currently own a pet without their landlord’s knowledge

As for the reasons landlords refuse pets in their property, 57% cited the smell, 55% are concerned about pets causing potential damage to the property and 37% admitted concern over whether the pet was properly trained. Oddly enough, 88% of pet owners claim they have never experienced any complaints or even caused damage to the property, in contrast to the concerns of landlords.

Benefits of Pet-Friendly Rental Property

Despite landlords’ reservations, there are benefits of allowing pets in rented properties. One of the benefits being the possibility of having a larger potential tenant pool. Having a larger group to choose from allows the landlord to pick the best-suited tenants for their property.  Due to the difficulty in finding other pet-friendly rental housing motivates pet owners to rent for longer in the same location, which can reduce void periods and therefore give landlords a better return on their investment.

The biggest benefit for landlords is money related. The increase in demand gives landlords stronger bargaining power to charge higher rent. Especially when there are few pet-friendly properties around the area. Some surveys have shown pet owners to have a higher income than average , meaning they may be willing to spend more when the property suits their demands.

Pet owners are often mature and take good care of their pet showing their responsibility, a desirable quality for property owners when accepting tenants. Likely these potential tenants will treat the property with care and with respect.

One can argue the social and ethical benefits of allowing pets in properties. Having pets around can have a positive effect on the physical and mental wellbeing of tenants, they can reduce stress and make the owner feel happier. By allowing animals in a property, owners don’t have to sneak in their pets which can result in unwanted conflict between landlord and tenant.

Cons of Pet-Friendly Rental Property

As mentioned before, landlords have multiple reasons why they don’t allow pets, the biggest concern being pet odours. There are ways to decrease or limit odours, including using a professional cleaning firm at the end of a tenancy. However, well trained pets and responsible owners shouldn’t have a problem with pet associated smells.

The potential damage to a property; chewed up carpets and furniture, scratches on the floor and doors and even noise disturbance, are concerns for landlords. Again, properly trained animals with sensible owners are unlikely to display this type of behaviour. Some pets even copy the character of their owner and often won’t miss behave if their owner respects the property.

Some landlords admit concern about the risk of animal liability, particularly biting and other aggressive behaviour when improperly trained. This is a reasonable concern but with good communication and by asking the right questions about a potential owners’ pets, a landlord can gain a better impression of the animal and whether the tenant and their pet(s) are right for the property.

When it comes to HMO properties and house shares, there is always the possibility of losing other tenants when allowing pets into a property. Some tenants may have allergies relating to certain animals or have other personal reasons for not wanting to live with a pet. In order to lower the possibility of losing current tenants, a landlord should make clear to all tenants at the beginning of a tenancy, even those without a pet, if a property is pet-friendly or not.

Pet-friendly Rental Property at Mistoria

Whilst the issue around pet-friendly rental property continues to be one that is hotly debated, at Mistoria we believe in keeping a track of current property market trends and feeding this back to our landlords. Pet-friendly rentals are an area we are often asked about and is something we are advising our landlords on. There will always be landlords that do not wish to allow animals in their property and this is something we fully respect. For those who are more lenient, we hope to work with them to find a happy-medium and a way for us to work together to find and manage suitable tenancies involving pet ownership.

At Mistoria Estate Agents we’re an open-minded, professional team who work hard to build good relationships with both the landlords and tenants we serve. We’re keen to educate both sides on sensible property management and work with all concerned to deliver successful and long-term tenancies.

If you own a rental property and would like help with tenant sourcing and management please get in touch. Similarly, if you’re a tenant searching for a particular type of rental property to meet your needs, please contact us. Call 0800 500 3015 or email info@mistoria.co.uk.

Summer photo created by freepic.diller – www.freepik.com

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Mistoria Estate Agents expands with launch of new Bolton office

estate agents north west

Mistoria Estate Agents, part of the Mistoria Group, specialists in residential and student property sales and lettings, is opening their third office in the heart of Bolton to cater for the growing demand they see in the area. This will be Mistoria’s third estate agency office in the North West following on from their first two locations in Salford and Liverpool.

The new office located at 21a Market Street, Little Lever, Bolton, BL3 1HH will serve the residential property market as well as offering lettings for students and professionals. Mistoria have operated from their Headquarters in Salford since 2009 and expanded initially into Liverpool three years ago.

Mish Liyanage, Managing Director of The Mistoria Group comments: “We have had a great 12 months and are now expanding our business into Bolton as we see great opportunities there for a quality supplier. Our new team has been carefully selected for their local knowledge and they are raring to go.”

“Since we began operations in 2009 we have seen continuous growth and this expansion into Bolton will not be our last. With our expertise in the North West property market, we’ve been able to concentrate on providing the key services that landlords, tenants and those looking to buy and sell their property really want. We’re excited about the future of the region and the great opportunities there are for us.”

With an opening offer to sell your home for just £750 the Mistoria team are competing against both traditional “bricks and mortar” agents as well as the newer online companies. Mish commented further “We have invested heavily over the last few months in our technology platforms and will market our customer’s properties through the market leading property portals such as Rightmove and Zoopla as well as through our own websites and traditional channels.”

The Bolton branch will be holding an open day to celebrate their launch where homeowners looking to sell their property, those wishing to buy or rent a home, as well as landlords searching for a local agent can come along and meet the team. Full details will be announced soon.

The Mistoria Group are high yielding student buy-to-let investment specialists, offering HMOs and armchair investments in the North of UK, generating combined net cash yield up to 13% (Rental and Capital Growth). For more information on the firm’s current available investments and the services it offers, visit us at www.mistoriagroup.com or email at info@mistoriagroup.com or call 0800 500 3015.

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Leaving your Mistoria property

liverpool student lettings

To ensure a smooth exit from your Mistoria Salford or Liverpool student lettings there are a few things we need you, the tenant, to do. Most of it is common sense and involves cleaning up after yourself to ensure the property is left in the same state you found it in when you moved in.

The less cleaning up and maintenance work the Mistoria team have to do at the end of a tenancy, the quicker your deposit can be returned to you, in full.

So we all know where we stand and to ensure a happy outcome, we’ve put together the following check-list so you know what is expected of you before you leave.

Kitchen
Please ensure the fridge freezer is defrosted and that there is no food left inside it, or in the kitchen cupboards.

Do not leave any cutlery, cups, glasses, pots and pans or any other kitchenware behind.

Please clean oven and hob. We recommend ‘Oven Pride’. This is a fairly cheap product that can be purchased from any leading supermarket. (Please ensure you read and follow the instructions on the packaging when using this product).

Bathroom
Please ensure the seal around bath/shower is cleaned and that no bathroom products are left behind. Please ensure bath/shower plugholes are draining and that there are no blockages (from hair for example).

Bedrooms
Please ensure no personal items are left behind. When cleaning your bedroom, please pull-out and clean behind the bed and wardrobe. For safety, ask another housemate to help you with this as these can be heavy items.

Floors and Surfaces
Please ensure that all surfaces all cleaned (desks, wardrobes, windowsills, etc). Ensure all carpets have been hoovered and floors mopped, where applicable. Please empty the hoover when finished.

Rubbish
Remove all rubbish from the property and ensure it is placed into the correct bins. (Failure to place the rubbish in the correct bins may result in the council refusing to empty the bins. Should this happen, tenants will incur a charge for this removal).

Please note, if any rubbish is left behind, you will be charged. This is classed as Tenants Damage and can be deducted from your deposit.

If you have had any pictures or posters etc. hanging on the walls of your bedrooms, please ensure no marks are left from blue tac, Sellotape, etc.

If you would like any further advice regarding what could be classed as Tenant Damage in your property please do not hesitate to call Ian, the Mistoria Maintenance Manager, on 07794 913 390. He will be more than happy to help.

If your property is left in the same condition as when you were given the keys, we will endeavour to return your deposit within 14 days of the final utility bills being received by Mistoria.

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Tenant duties in a Mistoria Liverpool or Salford student house

Salford student house

There’s lots going on throughout the academic year, and we understand that studies, sports and socials sometimes take priority to your responsibility in your student house. So, we thought it worth reminding you of your duties as a Mistoria tenant.

When you first moved in, you and your housemates will have been told how we expect you to behave and look after your property whilst you’re living there, but here’s a reminder of your the simple dos and don’ts…

  1. Keep the property clean and tidy at all times – common sense, surely you do this at home, so why not in your term-time house.
  2. No food to be left/eaten in bedrooms – we know you do this, but be smart and don’t leave evidence of it.
  3. No Blu-Tac on walls – it causes grease marks.
  4. Rubbish to be removed, do not pile up bags in the yard – again, common sense, who wants to live in a rubbish tip?
  5. Keep all rooms vented – open windows a little whilst you’re at home, use extractor fans in bathroom when showering and the kitchen when cook, or open the windows and back door.
  6. Tenants are shown how to top up boiler, clean out hoover and clean out filters in washing machine – stuff you may not have known before to a little maintenance on your part will ensure these essential; household items stay in a good state or repair and effective working order.
  7. Tenants to be shown what the likely cause of black mould is and shown how to avoid black mould and condensation in the property by using the silent fans as well as opening the windows and doors frequently – as in point 5, plus don’t put wet clothes directly on radiators. Also see our dedicated condensation page.
  8. Smoking is NOT allowed in properties, especially Cannabis – make your student house a nice environment for everyone and smoke outside, away from open windows and doors.
  9. Drug taking is Forbidden. Any form of recreation drugs are Forbidden – it’s illegal. End of.
  10. Baby wipes/wetwipes and kitchen roll must be disposed of in a bin and NOT flushed down the toilet – these wipes do not break down like toilet tissues and can cause blockages.
  11. Shower plugs to be kept clean as they will clog with hair – a quick wipe with some toilet roll after each shower should do the trick.
  12. Use boiler timers or set rooms stats – this help keep the house pleasant, stops mould and prevents pipes from freezing in cold weather.
  13. INTERNET – Downloading/streaming films will reduces speed and restrict other household users.
  14. Use the Freshdesk online ticketing service on the Mistoria Estate Agents website to report maintenance issues – texts and emails won’t be responded to.
  15. Keep gardens and yards clean – see point 4.
  16. Anti-social/irresponsible behaviour will not be tolerated – you each have equal responsibility to make your student house a safe and pleasant place to live for yourselves and your neighbours.

Failure to follow the above points may result in the Mistoria maintenance team being called out and you being charged for any work carried out to fix or replace the problem.

If you have any questions about any of the points listed above, please contact your local Mistoria office on 0800 500 3015.

If you’re looking for a Liverpool or Salford student house, please contact us and let us help you find the perfect place to call home for the next academic year.

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Minimum Energy Efficiency Standards landlord advice

minimum energy efficiency standards landlord advice

The buy-to-let (BTL) market saw lots of changes in 2017 (taxation of BTL investments and portfolio landlord rules, etc) and there’s yet more regulation coming in 2018.

An Energy Performance Certificate (EPC ) tells you how energy efficient a property is and is rated from A (very good) to G (very poor). It goes without saying that the more energy efficient your property, the lower the energy bills and (usually) the better the overall condition of the house. A high EPC rating also restricts the amount of rent you can charge so keeping up to date with property maintenance work is a good incentive if you want to command the highest yields possible.

Furthermore, EPCs have been a mandatory document for any property rental or sale since 2007 and have a validity of 10 years. As the first of these certificates are coming up for renewal, even stricter energy regulations are being forced upon buy-to-let landlords.

As of 1st April 2018 the Minimum Energy Efficiency Standard (MEES) makes it unlawful to let out a residential property with an EPC rating of F or G (unless exemptions apply). From this date landlords cannot renew or grant tenancies on a property if it does not meet the MEES regulations. Beyond April 2023, the continued private rental of all buildings failing to meet the minimum standard will be outlawed entirely. Local councils will have the power to enforce compliance of the MEES, with penalties of up to £5,000.

The potential risk to landlords (if the property fails to meet MEES) is financial losses and the need to borrow more money to make necessary improvements.

You can view individual EPCs by just entering the property’s postcode here (England & Wales).

There are exemptions to the Minimum Energy Efficiency Standards for landlords, details of which (along with further information about the scheme) can be found on the Government website.

If you are a landlord and would like to explore energy improvements for your rental property, we’d be happy to help you. If you would like to discuss ongoing management of your property (portfolio), we would also be delighted to help. Please call us on 0800 500 3015 or email info@mistoria.co.uk.

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Student house deposit procedure and quarterly inspections

student house deposit

As Mistoria Estate Agents tenants, you should already be aware of our deposit procedure. It is laid out in detail in your tenancy agreement. However, we still get asked lots of questions about deposits and we’re always looking for ways to improve our processes and communications with our tenants to ensure the best possible outcome for all concerned when it comes to returning deposits at the end of the tenancy. With this in mind, we thought it worth highlighting again how we handle your student house deposit, and some improvements we have put in place to ensure we’re all happy at the end of the year.

Last year there were a few delays on our part in returning deposits in a timely manner to a small number of tenants. This was an internal issue that we have since addressed and put right, however the situation inevitably caused some upset to those affected and we were determined to take tenant comments on board and make changes where necessary. We took the opportunity to look at the whole deposit process and how we can do things differently to avoid similar problems in the future.

The biggest change is the increased focus on our Quarterly Inspections. Going forward we will use these to help us identify any possible issues in plenty of time before the end of the tenancy, and inform tenants in writing of these issue so they may be rectified before vacating the property.

To give this some context, there are four reasons why deductions may be made from your deposit:

  • If you are in rent arrears
  • Late (rent) payment fees
  • If you have caused damage to the property
  • If you have exceeded your utility usage (gas, electric and internet)

Quarterly inspections of the property should enable us to identify the above, giving all a full audit trail of any damages, and time to act on them.

Here’s how the whole process works:

  • Inventories are carried out at the beginning of tenancy to represent the condition of the property on move in
  • Any maintenance will be picked up during quarterly inspections and tenants will be notified in writing of any possible tenant damages shortly after to allow opportunity to rectify them.
  • Photo evidence is taken at quarterly inspections which will show any damages and also show if the tenants have rectified between inspections to the end of the tenancy. A final dated photo will be taken on check out for any outstanding damages that are to be deducted from the deposit.
  • Utility usage is notified to tenants on a quarterly basis, this way any over-usage is known before move out and also gives tenants the chance to alter the usage in the property throughout the year. This will help to reduce or eradicate any deductions for utility usage exceeding the CAP stated in the tenancy agreement from the deposit.
  • A final check out will be carried out on move out and any damages notified to the tenants on the quarterly inspections will be checked to see if rectified. If not then the cost to repair will be deducted from the deposit.
  • Tenants are also advised to take their own photos on move out to use if there are any disputes.

Tenants will be notified of the inspection dates in advance and the appropriate 48 hours notice will be given.

We hope the inspection system will help improve transparency and a better relationship with our tenants. Everyone will know where they stand and any potential delays to deposit returns at the end of the year should hopefully be avoided.

If you have any further questions about our student house deposit procedure or quarterly inspections, please call 0800 500 3015.

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How to stop condensation in your house

how to stop condensation

Have you ever noticed that your windows or cold external walls sometimes get water droplets on them? That’s condensation.

It’s caused when warm moist air makes contact with cold surfaces. It happens in all homes from time to time but if it’s happening a lot, then it could lead to bigger problems.

Why is it a problem?

If left untreated, mould can form – black furry deposits in the corners and grooves of your windows and walls. This is bad for two reasons. Firstly, mould can be dangerous to your health as it contains harmful bacteria. Secondly, mould means that water has seeped into the gaps and is now settled on the inside of the walls or window frames. Over time this can turn into damp which can cause supportive structures in the home to weaken. This is when it becomes a big problem for us.

How to stop condensation

Enough of the scare stories. Here are some really simple things you can do to avoid condensation…

how to stop condensation– Use extractor fans

You know these? Extractor fans aren’t there for no reason, they remove moist air from bathrooms and other spaces with little to no other ventilation mean such as windows. Make sure they’re are switched on EVERY time you wash, shower or bathe.

Similarly, the hood above the hob in the kitchen has an extractor fan fitted. Whenever you’re cooking on the hob, make sure it’s turned on. Boiling water generates lots of steam which will settle on the walls and windows unless extracted.

Where installed, bedroom fans should also be left on.

how to stop condensation– Open windows

Opening the windows in your home also helps to prevent condensation. It lets the warm air escape and fresh cooler air come in. When it’s cold outside you might not want to open the windows but a little fresh air for 5 or 10 minutes a day will make all the difference. Plus, fresh air is good for you and could get rid of a few of those nasty smells that can appear over time. Leaving bedroom windows on the first vent setting whilst you are asleep and leaving your bedroom door slightly ajar will help air circulate and reduce condensation on your bedroom window in the morning.

Ensure you open the window in the bathroom and kitchen after bathing or cooking, again, just for 5 or 10 minutes to let the steam escape.  REMEMBER to close and secure them again before you leave the house!

how to stop condensation– Don’t cover radiators

Avoid putting wet washing on the radiators. The water vapours mixed with the warm air from the radiator will rise and settle on the walls and windows, creating condensation. Invest in a clothes horse and stand this next to a radiator instead.

Whose responsibility?

It is your responsibility to ensure you are doing all you can to avoid condensation and damp.

Following these simple steps will have a big impact. However, if the problem persists please let us know as soon as possible so our maintenance team can inspect and treat the affected area before it gets worse.

Please bear in mind we will have to pass on any repair costs to you and your housemates if you haven’t kept to your part of the deal. So turn on those extractor fans, open the windows, don’t cover radiators and wave goodbye to condensation!