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Mistoria Estate Agents Bolton: Gold Winners in the British Property Awards, again!

Mistoria Estate Agents Bolton British Property Awards Gold Winner 2021-2022 For Letting Agent In Bolton

Mistoria Estate Agents have just won another British Property Award, this time for their Lettings division in the Bolton (South) category.

Their team performed outstandingly throughout the extensive judging period, which focused on customer service levels.

Mistoria Estate Agents have now been shortlisted for a number of national awards which will be announced shortly.

The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition.

Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace.

THE BRITISH PROPERTY AWARDS are one of the most inclusive estate agency awards providers as they do not charge to enter. This has enabled their award to be structured in a manner that ensures maximum participation, on average judging over 90% of agents that meet their minimum criteria on a local level.

The team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged.

Robert McLean from The British Property Awards said “Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our awards have also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition”.


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Award Win For Mistoria Bolton

bolton estate agent
We are incredibly proud to announce that our Bolton branch has won a prestigious award. 

They have been named as “2020 Gold Winner Estate Agent in Bolton (South)” by the British Property Awards.  

The accolade serves as recognition for the incredibly hard work the team does every day, providing high levels of customer service and excellent local knowledge. They are known throughout Bolton for their ability to negotiate the best possible prices for sellers and find buyers their dream homes. 


When selling your property with Bolton estate agent, Mistoria, the team makes the process as simple as possible, guiding you through the various steps involved, allowing you to sell quickly at the best price. They use proven, successful  methods to market your property and are able to match it with a potential buyer on their waiting lists. They will keep you informed throughout the whole process, so you know how much interest there is in your property and will always strive to work around you, ensuring, for example, that viewings take place at convenient times. 


Whether you are a first time buyer or are looking to move on from your current house, Mistoria Bolton makes looking for a new home a breeze. Once they know your budget and requirements, the team of property professionals will make use of their extensive local knowledge to match you to a perfect home. 

Letting and Renting

The branch also caters to the needs of landlords and tenants, especially students who study at the academically excellent University of Bolton. No matter the size of the group or the budget, Mistoria Bolton will find a suitable property which you can call home during your time at university. Their wide selection of rental properties is also suitable for families and professionals based in the area. For landlords, the property management service the team offers is unrivalled, comprising accompanied viewings, more exposure to prospective tenants, extensive reference checks, comprehensive property protection and much more. 

New Services

Whilst predominantly working in residential sales and lettings, the branch also recently began to offer a range of new services, They now offer a Modern Method Auction facility and are able to handle every aspect of HMO ownership, from the renovation and upkeep of suitable properties to the finding of high quality tenants. The branch is also increasingly handling commercial tenancies and is calling on any individual looking to let or rent such a property to get in touch.    

Propertymark Protected

Customers who use Mistoria can rest assured that they are receiving the best possible service. We are ARLA and NAEA Propertymark Protected which means we meet higher industry standards than the law demands. Our experts undertake regular training to ensure they are up to date with best practice and complex legislative changes so they can offer you the best advice. We are also backed by a Client Money Protection scheme which guarantees your money is protected.

Make An Enquiry

If you’d like to find out more about the services our award winning branch offers, please get in touch on 01204 800 766. The branch also offers a FREE valuation service, which you can request by clicking here. Whether you’re looking to buy or sell, rent or let, the Mistoria team is on hand. They truly are the perfect property partner. 

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ARLA Accreditation Success

propertymark protected
We are delighted to announce that, after three months of hard work, five members of our team have achieved ARLA Membership (MARLA) status. Congratulations go to Mish, Tanya, April, Julie and Daniella, who each successfully passed four exams after their extensive Level 3 training programme on both property management and sales. The four units covered; Health and Safety, Security and General Law; Legal Aspects of Letting and Management; Residential Property Letting Practice; and Residential Property Management Practice.  

Why You Should Use an ARLA Propertymark Protected Letting Agent

When you let your property, you want to know that those to whom you entrust the management of the process know what they’re doing and know how to manage the issues which regularly arise. By choosing a company such as Mistoria, who have voluntarily chosen to become regulated by ARLA, you can rest easy knowing that they are committed to raising standards within the industry and providing the best possible service to you. 

ARLA Propertymark Protected agents offer a highly professional service and have the ability to manage your property portfolio with a high degree of skill. We work to higher standards than the law demands to ensure the best possible experience for our landlords. 

But there are also advantages for tenants. By choosing to be regulated by ARLA, Propertymark Protected companies commit themselves to helping the tenancy run smoothly and hassle free. For example, any maintenance issues which may arise will be resolved quickly and efficiently. If you want to avoid a terrible agent who does not care for your needs and who may not follow the law, choose an ARLA Propertymark Protected agent. 

The Propertymark Protected Offering

All agents who are recognised as Propertymark Protected are backed by a Client Money Protection scheme, are members of an independent redress scheme which has been approved by the Government, attend regular training courses to ensure continued professional development, are informed of the law and new legislation to ensure they remain compliant, submit financial records to Propertymark and adhere to a nationally recognised code of practice. As a result, their service is as transparent as possible and all they do is subjected to review by an external body. 

Further Qualifications

Other members of the Mistoria team are now also working their way towards NAEA Membership status. The in-depth training programme requires great effort on their part, but will be worth it in the end!  We’ll let you know how they’re getting on in the new year. In the meantime, if you have any questions, contact us

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Mistoria Group Celebrates 10 Years of Property Growth in the North West

Mistoria 10 year anniversary party - Foto 1

The Mistoria Group founded in 2009 has just completed 10 years of major growth and expansion into one of the leading providers of student housing in the North West. Over this period the group has also refurbished 250 properties importantly delivering new life into local communities. With over 900 properties in its portfolio alongside over 2000 tenancies under their management Mistoria now employs over 50 staff/contractors across the region.

Responding to the dramatic growth and demand for quality student accommodation Mistoria have expanded their property footprint into Liverpool and Bolton alongside growing their presence in Salford, Manchester. With its entrepreneurial CEO Mish Liyanage at its helm, Mistorias’ assets have dramatically risen over the last decade from £3m to £115m. Meanwhile the groups turnover has been transformed from £578,000 to over £20m in the same period delivering an impressive growth in nett profit after taxes from £15,000 to £337,000 across the Group of companies.

Apart from managing student property Mistoria have also carved out a successful niche in offering investment in the ‘buy to let’ market and with their experience alongside local knowledge they have delivered yields for their investor clients of up to 13%. Meanwhile the recent purchases of regional property businesses Pick my Pad and Student Haus confirm the acquisitive nature of Mistoria to deliver future growth for their rapidly growing business.

Following this impressive growth The Mistoria Group recently celebrated their 10 year anniversary at the Lowry Hotel in Manchester with staff and business partners alongside announcing long service awards for Rob Flint and April Calderbank who have worked for the group for 8 years. In addition the staff and management team also helped to raise £6,000 for the Clatterbridge Cancer Centre, Liverpool Hospital Oncology Team and Centrepoint.

Mish Liyanage, The Mistoria Group’s CEO commented;

‘From humble beginnings I am proud to have grown The Mistoria Group into a reputable and fast growing property business here in my home region – the North West. We are committed to servicing the needs of clients who demand the very best possible results in all aspects of property investment and management. With a young and hard working team supporting me we also look forward to supporting the growing needs of our landlords, students as well as residential tenants by delivering high quality accommodation over the next decade. As we celebrated our 10 year anniversary we were very pleased to support three important charities who undertake vital work across our region and which have been personal to me.”